The Theory of “Completed Staff Work”
Completed staff work is the study of a problem and indicates the presentation of a solution, with alternatives, to the manager, so that all that remains to be done on the part of the manager is to indicate approval or disapproval of the completed action. The words "completed action" are emphasized because the more difficult the problem is, the more the tendency is to present the problem and recommended action to the manager in piecemeal fashion. It is your duty as a staff member to work out details.
Thomas G. Goddard, PhD, JD, CEO of Integral Healthcare Solutions, has over 25 years of experience in law, health and insurance policy research, and management consulting. His consulting practice focuses on providing management consulting and research services to public and private organizations regarding health network management and quality improvement, healthcare and insurance compliance, litigation support, healthcare policy analysis, managed care program evaluation, organizational development, and provider contracting. Before going into health care consulting, Dr. Goddard was Chief Operating Officer and General Counsel of URAC. While at URAC and more recently as a consultant to URAC, he served on accreditation review teams of more than 175 HMOs, PPOs, and health Web sites. In addition, Dr. Goddard served as the Project Manager in URAC’s successful effort to obtain deemed status as an accreditation organization (AO) from the Centers for Medicare and Medicaid Services (CMS). 
Patricia Aburdene is one of the world’s leading social forecasters and co-author of four Megatrends books with John Naisbitt—including the New York Times bestseller Megatrends 2000. She is a highly respected speaker and lectures around the world on global trends. 